The support that you will receive from your hosting company is really important, regardless if you have pre-sales questions and you are not a client yet, or you have a technical trouble with a current account. Prompt and accurate info about a question or an issue can save you lots of time and efforts, not mentioning that this is usually a sign that you are ordering from a real website hosting supplier not from some reseller. If you get a hosting account through a company that doesn't own its servers and it cannot access them right away, it is quite possible that you'll wait for a day or two to get a response to any kind of question, which means that your sites may remain offline for a long time. In contrast, a company which provides numerous options for communication and has a technical support staff that is available all the time can assist you right away and help you reduce or entirely avoid any downtime and possible losses.

24/7 Customer Support in Hosting

The customer and tech support services for all of our hosting packages are round-the-clock, which means that you can forget all about waiting for a few days in order to receive assistance. If you are not our client yet, you can give us a call, chat with a representative or send an email. In case you already have an account, you're able to open a support ticket in addition to the other three options for contact. You are able to pick the best way to contact us based on what your location is or what device you are using. We're able to assist you for more or less any webhosting-related question that you may have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you can open a support ticket, but even then the maximum response time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you choose, you're able to reap the benefits of our 24/7 support services even on public holidays. Your sites will be available all the time and so will we. With quite a few contact options, you're able to select the best way to contact us and find out about our services in case you do not have an account yet, or ask for assistance if you are already our customer. You'll be able to phone us, start a chat with a live consultant, send an e-mail or open a support ticket from the Help section of your Hepsia hosting Control Panel. The previous two options feature a one-hour response time warranty, although it hardly ever takes over 20 mins to receive assistance whatever the nature of the problem. Using our customer and technical support services, we will be there for you anytime you need us, not a few days later.

24/7 Customer Support in VPS Hosting

If you have a Virtual Private Server from our company, you'll be able to contact us 24/7 for every server-related issue or fordifferent problems and / or questions associated with the pre-installed software your server comes equipped with. In case you haven't bought a virtual private server plan yet, you're able to find out more information about our solutions by giving us a call or via the live chat service. For more technical problems, you're able to send an e-mail or open a ticket through your billing Control Panel and you will receive assistance within less than one hour no matter the time of the day, even on weekends and holidays. The actual response time generally does not exceed thirty minutes. If you need assistance with third-party software, you'll be able to reap the benefits of the Managed Services upgrade which you can include to each VPS plan and our admins can help you with any installation or troubleshooting issue you may have encountered.

24/7 Customer Support in Dedicated Web Hosting

If you get a dedicated server through us, you'll be able to get in touch with us anytime using a number of channels and the max time that you'll need to wait for an answer is up to 1 hour, so you can forget all about waiting a whole day. Our customer and technical support service is accessible 24/7 no matter if it's a weekend or a holiday and we will help you with anything related to the apps that are pre-installed on your server. To contact us about a technical matter, you'll be able to open a ticket through the Help section of your billing Control Panel or you can send us an email message. In case you have any common questions or you would like to find out about our website hosting services before you order, you can use our live chat or you could call one of the local telephone numbers that we have in different countries around the world. In the event that you're looking for support for third-party software that you are unable to deploy or run properly, you can add the Managed Services upgrade to your current package and our system administrators will assist you.