Integrated Ticketing System in Hosting
The ticketing system that we use for our hosting is not separate from the web hosting account. It’s an indivisible part of our all-in-one Hepsia hosting Control Panel and you’ll be able to visit it at any moment with just a couple of clicks of the mouse, without ever signing out of your account. The ticketing system comes with a quick-search field, so you can track the status of virtually any ticket that you’ve sent in the past, if you need it. Also, you can see knowledge base articles that belong to different problem categories, which you can choose, so you can learn how to handle a particular issue before you actually send a ticket. The ticket response time is maximum sixty minutes, which implies that you can receive swift assistance at any particular time and in case our customer support staff recommends that you should do something within your hosting account, you can do it momentarily without the need to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it is more efficient to manage everything in one place, so we’ve integrated a trouble ticket system into the in-house created Hepsia hosting Control Panel, which comes with each and every semi-dedicated server account. This will allow you to handle the correspondence with our customer support team along with your website files, which means that you won’t have to remember one more log-on name for another interface. You will be able to post a new ticket or to track the status of an old one with no more than a few clicks whilst you’re browsing the files hosted in your semi-dedicated account. Plus, you can search through older tickets using an intelligent search functionality or read relevant help articles, which provide solutions to commonly faced predicaments. The inbuilt trouble ticket system is closely monitored 24-7-365 with the maximum ticket response time being just sixty minutes, so there will always be someone to help you out.