If you have ordered a web hosting plan and you’ve got some enquiries relating to a specific function/feature, or if you have come across some problem and you need help, you should be able to contact the respective technical support team. All hosting companies deploy a ticketing system irrespective of whether they offer other means of contacting them along with it or not, because the best way to resolve an issue most often is to open a ticket. This form of correspondence renders the replies sent by both parties simple to follow and enables the help desk support staff representatives to escalate the situation in the event that, for example, a system administrator has to interfere. Typically, the ticketing system is part of the billing account and is not directly connected to the hosting space, so you will have to use at least two different accounts to contact the tech support team and to actually manage the hosting space. Incessantly switching between the accounts can be a bore, not to mention the fact that it requires quite a bit of time for the majority of hosting companies to respond to the tickets themselves.

Integrated Ticketing System in Hosting

The ticketing system that we use for our hosting is not separate from the web hosting account. It’s an indivisible part of our all-in-one Hepsia hosting Control Panel and you’ll be able to visit it at any moment with just a couple of clicks of the mouse, without ever signing out of your account. The ticketing system comes with a quick-search field, so you can track the status of virtually any ticket that you’ve sent in the past, if you need it. Also, you can see knowledge base articles that belong to different problem categories, which you can choose, so you can learn how to handle a particular issue before you actually send a ticket. The ticket response time is maximum sixty minutes, which implies that you can receive swift assistance at any particular time and in case our customer support staff recommends that you should do something within your hosting account, you can do it momentarily without the need to sign out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it is more efficient to manage everything in one place, so we’ve integrated a trouble ticket system into the in-house created Hepsia hosting Control Panel, which comes with each and every semi-dedicated server account. This will allow you to handle the correspondence with our customer support team along with your website files, which means that you won’t have to remember one more log-on name for another interface. You will be able to post a new ticket or to track the status of an old one with no more than a few clicks whilst you’re browsing the files hosted in your semi-dedicated account. Plus, you can search through older tickets using an intelligent search functionality or read relevant help articles, which provide solutions to commonly faced predicaments. The inbuilt trouble ticket system is closely monitored 24-7-365 with the maximum ticket response time being just sixty minutes, so there will always be someone to help you out.