Should you ever experience a problem with your website and be incapable of coping with it on your own, ask the respective web hosting company’s help desk staff to assist you to bring the site back online. A quick resolution would be the most favorable scenario, but a lot of companies answer within twenty four hours or even more, especially if you are doing business with a hosting reseller. Even if your problem can be resolved without much effort, your site may not work correctly or may not be accessible at all for a lengthy span of time, so you may lose potential clients as it’s rather unlikely that anyone will be eager to return to a site that is inoperational. Having said that, you ought to make sure not only that you can get in touch with your hosting company, but also that they can answer and assist you in a well-timed manner. If a software application update does not go smoothly or if you erase something accidentally, for example, the site should be fixed speedily in order to avoid elongated unavailability.

One-Hour Response Guarantee in Hosting

With a hosting from us, you can forget about waiting for hours on end, or even one whole day, to receive an answer to an email or a technical support ticket. No matter when you contact us, we’ll assist you within 60 minutes max with any technical and sales queries you may have. As a matter of fact, our actual reaction time scarcely ever exceeds 20-30 minutes. As we are at your service 24x7, you’ll always obtain assistance in a well-timed manner and we know exactly how vital that is in the digital era. As soon as you contact us, we’ll respond to your questions. In case you stumble upon any technical problem, we will handle it instead of you, or we’ll provide you with all the required information if there is something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you submit a support ticket from your web hosting Control Panel or send an email associated with your semi-dedicated server, you will get a reply within less than one hour. You can touch base with us whenever you wish with regards to general, billing or technical matters and given the fact that we’re available to you 24/7, you will always obtain help without delay. Based on the particular question or issue, we’ll give you more details, resolve the predicament if it’s been caused by something within our reach or tell you what steps to take if you have to edit a certain setting for a web application that we can’t access. You can just forget about waiting around for a day for each reply. In fact, in most cases we reply to emails and tickets within no more than 20-25 minutes.