There are a lot of hosting companies on the market today, yet many of them are resellers who have limited resources, particularly in terms of support. One of the ways to distinguish them is the option to get in touch with the company over the telephone. The level of support that you'll have through this channel of communication may vary based on the service provider - some provide professional phone support, many others offer general and customer support only as some issues are more time-consuming and it would be much easier to be resolved via a ticket, especially when the issue needs to be escalated. However, it is good to find that you could always reach your hosting supplier since there are numerous small-scale matters that can be managed efficiently and timely with a call, not mentioning that you can get additional information for the services before you become a customer.

Phone Support in Hosting

As we have live telephone support 14 hours a day, you have the option to call us and talk to one of our customer support representatives to find out more about the hosting that we offer and ensure that our servers match the system requirements for your web sites before purchasing anything. For your benefit, we now have phone numbers on 3 different continents so you are able to call the one closer to you - in the U.S.A., the UK or Australia. In case you are already an existing customer, you can call about general and billing matters, and even about some tech issues. In case the situation is strictly technical or it requires longer time to investigate, you'll have to go through our ticketing system, that will allow both you and our tech support team to keep track of the info supplied by both sides.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be sure that there will always be somebody to assist you when you have any queries about the semi-dedicated server packages that we offer. Whether you need to find out more about our plans, you have some billing issue or some general problem, you can call us. Though some more technical matters may require a support ticket to give some time to our tech support team to investigate, we're able to help you with countless technical questions on the phone as well, saving you precious time and efforts. Since we have data centers on 3 continents - in the U.S.A., Great Britain and Australia, we have local phone lines in all of these countries as well. If you're in another country, we have an international number where you'll be able to contact us.