Tech Support Channels
A One–Hour Support Ticket Response Time Guarantee
Every single support request you send to us will be replied to within maximum 60 minutes. If your support ticket or email needs further assistance from a system administrator, we’ll forward it and leave a comment to inform you that your matter is being examined. If you make use of the Admin Services package, any of the tasks included there will be performed at a time of your liking.
An Exceptional Help Desk Support Service
- We’ll be online for you round–the–clock to reply to any queries that you may have related to our Control Panel and any of the apps that we have installed for your convenience on the server. If you also require assistance handling server admin tasks, you can take a glance at our Admin Services package, which includes data backup storage space, Operating System updates every week, server monitoring and rebooting services, as well as software installation and troubleshooting procedures.
An Easy–to–Navigate Help Section
We have provided our Control Panel with an extensive knowledge base, which features extensive explanations of all its features and functions. Additionally, we have created detailed video tutorials that will further show you how to perform a certain task or solve a typically experienced problem. All the educational articles and the tutorial videos are readily reachable from each Control Panel section through the Videos and Help buttons in the top right corner.