Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our company offers a 1–hour response guarantee with all our hosting packages, meaning every single assistance question you post is going to be answered to in less than one hour maximum. Our support team members are trained to promptly deal with any case and to offer you timely advice on any problem that you possibly have.

  • Top quality support service

  • A Top–quality Support Service

  • Our support service is offered by a team of skilled professionals who are ready to reply to your inquiry promptly. You can easily speak with the support crew by launching a support ticket from your Control Panel or by posting us an e–mail. On business days, you may as well call us on the telephone or take advantage of the live chat option.

  • Intuitive help center

  • An Intuitive Help Section

  • Creekside Technologies has integrated a wide–ranging know–how base into the Control Panel for you to acquire very helpful step by step recommendations any time. Each area of the Control Panel has its own contextual support area offering a group of how–to posts. We have also organized instructional videos to provide you with a greater idea of just how to execute any presented procedure.