1 hour ticket response
We are dedicated to supplying a quick and appropriate reply to each technical support ticket posted by a client. Our trained client service team members will examine your question and will offer you the best solution. We offer a 1–hour response time guarantee for all customer support tickets. Actually, the average trouble ticket response time has proven to be twenty minutes.
An Excellent Client Support Service
Our client support team members possess huge experience in the hosting market and are experienced enough to deliver a prompt answer to your problem. If, however, the situation at hand is not within the competency of a support technician, the customer support ticket will be sent to a programmer or sysadmin for further assistance.
An Easy–to–Navigate Help Section
In the Control Panel you’ll find an intuitive Help Center section where you can find quick hints on how to use our hosting services. You can see the answers to your questions in our F.A.Q. repository, see more tips in the web hosting account management articles or check out our educational video tutorials.